Do I receive free shipping?
All orders receive free Standard shipping within the mainland United States. Shipping to our Hawaii, Alaska, and international customers is a flat fee of $30. For all non-continental and international orders over $300 we offer free shipping.
How long will it take to receive my package?
Orders are processed and shipped within 24 hours. Please note that we do not ship on Saturdays, Sundays, or U.S. nationally observed holidays. All orders are shipped from the West Coast, and the delivery time frame depends on where the order is being shipped to. Shipping times may vary, but we work our hardest for you to receive your order as quickly as possible. Standard Delivery estimates are provided below:
- Orders to West Coast addresses take 2 to 3 business days.
- Orders to Southern states and Midwestern states take 4 to 5 business days.
- Orders to the East Coast addresses take 6 to 7 business days.
Is express shipping available?
If you would like to know your options for expedited shipping please contact email@example.com for estimates. We can provide estimates through USPS or FedEx for guaranteed delivery. Options include next day delivery, 2 days or 3 days guaranteed.
Can I receive an order to my p.o. box or business address?
Orders are shipped through FedEx or the U.S. Postal Service to home addresses, business addresses, and P.O. Boxes. Please note MOIETII can only ship to P.O. Boxes in the continental United States.
What if my shipping address is invalid?
museo is unable to re-direct an order once it has been dispatched. Orders that are returned because of an invalid address may be reshipped at your expense.
What if my order is lost?
After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
Is international shipping available?
We offer standard worldwide shipping to our international customers for a flat fee of $30. For all international orders over $300 we offer free shipping. All orders are shipped out via FedEx. Once your order is shipped, we estimate you will receive your order within 5-10 business days. Please note that shipping times may vary.
What countries are eligible for international shipping?
Unfortunately we are unable to ship to the following countries - Russia, China, Hong Kong, Ukraine, Saudi-Arabia, certain countries in Africa and The Pacific.
Do I pay the import duties and taxes?
Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you upon delivery. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes as well as it’s rules and regulations for importing foreign goods and products prior to purchasing. We are legally required to declare the full value paid on all museo orders and must include the correct invoice for customs. We advise you to contact your local customs agent for further inquiry.
Can I refuse or return a package without paying duties and taxes?
Upon delivery, your package has already entered and has been cleared by your local government, therefore the customs duties and taxes have been applied. If you choose to refuse your package, you will still be held accountable for your customs duties, sales tax and return shipping. We cannot recover duties and taxes for you. Once your package arrives at museo, we will refund you the cost of your order minus initial shipping cost. Return policy applies.