WHAT IS MOIETII’S RETURN POLICY?
We guarantee the quality and individuality of all our products. If you are not completely satisfied with your purchase, you may return it within 14 days by contacting our customer care at email@example.com. We will then email you a refund form and instructions for the next steps. Please note that you will be refunded the cost of the item minus shipping cost. Items should be in the original condition, unworn, unwashed or used in anyway and returned in it’s original condition, including tags and swim liners. All items marked as final sale will not be accepted for return, exchange or credit.
WHAT ADDRESS DO I MAIL MY RETURN TO?
Please mail all returns to: P.O. Box. With your return, please enclose the return slip that was sent to you by email. This must be filled in and sent back with your return. Please remember to fill in your name, order number and the reason for your return. If the package does not safely reach us, we will not be able to complete the refund, so it is recommended to use a tracking method for safe delivery.
AM I RESPONSIBLE FOR SHIPPING FEES WHEN RETURNING A GARMENT?
Customers are responsible for shipping and handling charges of returning unwanted items.
WHAT IF I MAKE A RETURN OUTSIDE THE 14 DAY TIME FRAME?
Any return received outside the 14 day return policy will not be accepted. If received outside the 14 days, the item will be automatically shipped back to you.
IF I MAKE A RETURN, WHEN WILL I RECEIVE MY REFUND?
Please allow up to 14 days for us to receive your returned item(s) and process your request. Refunds will be issued in the original form of payment for the cost of the product minus the original shipping cost. You will be notified by email once finalized.
CAN I CANCEL OR MODIFY AN ORDER?
To cancel or modify an order, please contact us at firstname.lastname@example.org. If your order has not shipped, we will make every effort to accommodate your request. If the order has shipped, we cannot authorize a cancellation. In this case, please follow the steps above under Returns.
WHAT IF I RECEIVED THE WRONG ITEM?
We are so sorry that you did not receive the item you ordered. We want to make sure that you get the item you want, so please contact our customer care at email@example.com for details on how we can help you.
WHAT IF I RECEIVED A DAMAGED ITEM?
Damaged or defective items should be reported to us within 10 business days of receipt of the package. Do not ship damaged products back to us unless requested to do so. You will be shipped replacement item(s) as soon as possible.
WHAT IF I AM MISSING AN ITEM?
While we try to be as accurate as possible, we will occasionally make a mistake in fulfilling orders. If items are missing from your order, please contact us within 10 business days of receipt of the package to be shipped correct item(s).
HOW DO I EXCHANGE AN ITEM?
Merchandise exchanges will be handled as a return and reorder. Please follow the steps listed under returns and then log back onto our website to purchase items under a new transaction. If you have any questions regarding this process, please contact our customer care team at firstname.lastname@example.org.